Contact the shop.
Greybeard Games is a sole proprietorship based in Oregon, United States, selling to US addresses. One person reads everything below.
sales@greybeard.games — answered personally, usually within one business day. Include your order email if it’s about a purchase. Email is the fastest way to reach me and the best one for anything with an order number attached.
Phone
(480) 390-1043 — 9am to 5pm Pacific, Monday through Friday. If it rings out, leave a message with your name and order email and you’ll get a call or an email back the next business day.
On eBay
You can also message the shop through eBay as greybeard_games — same person answers.
Where the shop is
The shop operates out of Oregon. It’s a one-person business run from a private address, so there’s no counter to walk up to and no public showroom — but returns get a real mailing address the moment you ask for one, and everything ships from here.
What to expect
It’s a one-person shop, so replies come fast during the week and slower on weekends. For anything about an order — shipping, returns, a question about condition — you’ll get a straight answer, not a script.